Recognizing our Office Superstars
Fletcher Jones Management West would like to take a moment to recognize some of our hard-working associates who were awarded for their performance over the past year. At Fletcher Jones, our aim is excellence. Our team works very hard to create the world-class experience that our guests have come to expect.
Introducing this year’s office superstars!
Most Improved:
Mary Ogden – Service Coordinator – Fletcher Jones Chicago
Ryan Doyle – Client Care Representative – Audi Beverly Hills
Team Excellence
Sean Musacco – Business Development Assistant
Kyle Thornley – Service Coordinator – California Region
Kimberlee Camargo – Guest Experience Advisor – Audi Beverly Hills
Lynae De Leon – Marketing Consultant
Employee of the Year
Jereko Morente – Service Coordinator – Nevada Region
Cecilia Beas – Client Care Representative – Mercedes-Benz of Ontario
Thank you for all of your hard work. We look forward to many years of continued success to come!
2 comment(s) so far on Recognizing our Office Superstars
I have just returned from your Temecula dealership and have had the worst customer experience of any dealership I have ever dealt with. After having bought my Mercedes last September from you I made an appointment last week for 9:00 am this morning to get the oil changed. Upon arriving 10 minutes early I was told that it would be two hours to get the oil changed. That is totally unacceptable. I do not have time to sit in a dealership for two hours waiting for a simple oil change. When I asked the service writer Ian whether I could get a loaner car for a few hours as I had a prior 10:30 appt. and other errands to run I was immediately told there were none available. if you folks do not allow the use of loaner cars for oil change customers you should have let me know when I made the appt. and I would have gone somewhere else. If you only loan cars out to customers that spend over $50,000 on a car from you then you should have let me know when I made the appt. and I would have gone somewhere else. Unless you can give me a good reason as to why your oil changes take two hours I will never use FJ for service and never buy another Mercedes from you. Further, unless a valid reason is given I intend to post very harsh reviews of your service practices. I would have expected more from Fletcher Jones.
thank you
Gary Worobec
Hi Gary,
I am happy to know you have been in contact with our service manager and will be returning next week. Your satisfaction is important to me. If I can be any assistance please contact me directly at 949-718-6532.
Kind regards,
Kimberlee Camargo
Guest Experience Manager