Introducing Sasha Mellah: Driving Client Loyalty at Fletcher Jones Management West

In the next installment of our Employee Spotlight Series, we are highlighting Sasha Mellah, Client Loyalty Performance Manager at Fletcher Jones Management West. Read about his journey with us below.

Journey to Client Loyalty Performance Manager

Over six years ago, Sasha joined the Fletcher Jones Automotive Group. With its renowned reputation and commitment to excellence, Fletcher Jones perfectly aligned with both Sasha’s own family values and aspirations for personal growth. He shares, “If you are in Orange County, everyone not only knows the Fletcher Jones name, but excellence comes to mind when you hear it and I wanted to be a part of the legacy.” He started his career as a Business Development Sales Representative for our Audi Beverly Hills location. In February 2023, he took the opportunity to join the service side of our Business Development Center as Client Loyalty Performance Manager.

Our Business Development Center Sales Manager, Eric Rosenthal, shares “Sasha Mellah’s years of loyalty to Fletcher Jones, unwavering dedication, and relentless pursuit of improvement have been the foundation for his newest role. His invaluable contribution has fortified our team, for the strength of our collective lies in the power of each individual. Sasha’s professional journey has been an inspiration to many, including myself.”

Thanks to the invaluable knowledge he gained during his tenure in sales and the unwavering support of our leaders, Sasha seamlessly adapted to his new role. He emphasizes, “Our management empowers us to become the best versions of ourselves, playing a pivotal role in helping us achieve our goals.” As the Client Loyalty Performance Manager, he oversees our centralized Service Department Client Loyalty Team for all 18 of the Fletcher Jones dealerships. His primary goal is to ensure that our guests’ service experiences consistently surpass their expectations. Sasha looks forward to giving our team members the necessary tools and motivation to succeed.

Why Fletcher Jones?

“Joining this remarkable group complements my drive to exceed my own expectations. We are consistently breaking records, building great relationships, and more! I cannot wait for many more years to come.”

A Memorable Moment

Sasha’s favorite memory as the Client Loyalty Performance Manager revolves around witnessing his team’s triumphs. He expresses his excitement, saying “It’s truly exciting to see team members surpass targets they never thought possible, using the tools we provided them with to exceed their own expectations.”

Beyond the Office

“I enjoy spending time with my family, going to the beach, working out, and golfing!”

A Message To Our Guests

“It is a great pleasure to have each and every guest as part of our Fletcher Jones Family. We are here for you, ready to provide exceptional service and ensure your complete satisfaction. To our new guests, we eagerly await the opportunity to welcome you soon to experience the Fletcher Jones Difference.”

Thank You, Sasha!

Sasha Mellah’s journey as the Client Loyalty Performance Manager at Fletcher Jones Management West exemplifies the spirit of education and excellence that defines our organization. We are proud to have Sasha on our team, steering us towards new heights of success and seeing his growth.

Join Our Team

Are you ready to drive your career to the next level? Discover career opportunities at Fletcher Jones Management West today!